Outsourced Services

desktop, network and server support

CloudServe Outsource Services provide by expert and experience engineers. We understand that your requirements are likely to be unique, so the emphasis for our outsource solutions team is flexibility and experience. We can build the solution that best fits your business.

Desktop Support is responsible for issues related to desktops, laptops, and peripherals, such as personal digital assistants. The help desk assigns the desktop team the second-level desk side issues that the first level was not able to solve. They set up and configure computers for new users and are typically responsible for any physical work relating to the computers, such as repairing software or computer hardware issues and moving workstations to another location.

Network Support is responsible for the network software, hardware and infrastructure, such as servers, switches, backup systems, and firewalls. They are also responsible for the network services, such as email configuration, file management, and security issues. The help desk assigns the network team issues that are in their field of responsibility. Networks often have proprietary or open source monitoring devices that forward outage information to help desk systems so that tickets may be automatically opened and primary contacts paged.

Server Support is responsible for most or all of the servers within the organization. This includes DNS servers, network authentication, network shares, network resources, email accounts, and all aspects of server software. It may also include more advanced services such as those related to databases, storage.

Feature

  • Survey customer site and prepare scope of work
  • Service Desk for your single point of contact
  • Support network equipment , Application server , user’s PC , Storage
  • Provide service with SLA
  • Hotline support 24/7

Function

  • Implement and managed network equipment
  • Implement and managed security equipment
  • Provide onsite service and remote hand
  • Provide Help Desk and Technical support to solve customer’s case
  • Ticket management : Tracking , follow up and escalate

Benefit / Value

  • An outsource portfolio that balances flexibility with the key drivers of ownership, capacity and speed to market
  • Uses our expertise and experience in building and operating networks
  • Not only your internal network case but we also coordinate with third party to solve your case.